{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Organization",
      "@id": "https://heya.au/#org",
      "name": "Heya",
      "alternateName": ["Heya AI", "Heya Australia"],
      "legalName": "Heya Enterprises Pty Ltd",
      "url": "https://heya.au",
      "logo": "https://heya.au/assets/heya-logo.png",
      "description": "Australian AI workforce platform that answers calls and messages and runs operational follow-through across a business's systems.",
      "foundingDate": "2024",
      "foundingLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "addressLocality": "Melbourne",
          "addressRegion": "VIC",
          "addressCountry": "AU"
        }
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      "address": {
        "@type": "PostalAddress",
        "addressLocality": "Melbourne",
        "addressRegion": "VIC",
        "addressCountry": "AU"
      },
      "areaServed": [
        {"@type": "Country", "name": "Australia"},
        {"@type": "Country", "name": "New Zealand"}
      ],
      "award": [
        {
          "@type": "Award",
          "name": "AI Innovation",
          "awardedBy": "Australian Business Awards",
          "dateAwarded": "2025"
        }
      ],
      "knowsAbout": [
        "AI workforce platform",
        "AI coordination",
        "AI administrative automation",
        "AI follow-up and chase",
        "AI sales coordination",
        "AI voice agent",
        "AI messaging agent",
        "business operations orchestration",
        "property management coordination",
        "legal practice coordination",
        "insurance broker coordination",
        "trades and construction coordination",
        "labour hire coordination",
        "healthcare practice coordination"
      ],
      "sameAs": [
        "https://au.linkedin.com/company/heya-voice-ai"
      ],
      "subjectOf": [
        {"@id": "https://heya.au/llm.md"},
        {"@id": "https://heya.au/llms.txt"}
      ]
    },
    {
      "@type": "Product",
      "@id": "https://heya.au/#product",
      "name": "Heya AI Workforce",
      "brand": {"@id": "https://heya.au/#org"},
      "category": "AI workforce platform",
      "description": "AI workforce platform that handles voice and messaging answering, administrative coordination, follow-up chase, sales coordination, and bi-directional system integration for Australian businesses.",
      "applicationCategory": "BusinessApplication",
      "audience": [
        {"@type": "Audience", "audienceType": "Property management"},
        {"@type": "Audience", "audienceType": "Legal and professional services"},
        {"@type": "Audience", "audienceType": "Insurance"},
        {"@type": "Audience", "audienceType": "Trades and construction"},
        {"@type": "Audience", "audienceType": "Labour hire and recruitment"},
        {"@type": "Audience", "audienceType": "Healthcare and allied health"}
      ]
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-voice",
      "name": "Voice and messaging answering",
      "serviceType": "Voice and messaging answering across phone, SMS, email, and WhatsApp",
      "provider": {"@id": "https://heya.au/#org"},
      "areaServed": [
        {"@type": "Country", "name": "Australia"},
        {"@type": "Country", "name": "New Zealand"}
      ]
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-admin",
      "name": "Administrative coordination",
      "serviceType": "Booking, rescheduling, intake, calendar coordination, CRM updates",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-followup",
      "name": "Follow-up and chase",
      "serviceType": "Unpaid invoice chase, document chase, renewal reminders, no-show recovery",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-sales",
      "name": "Sales coordination",
      "serviceType": "Inbound lead qualification, meeting booking, CRM enrichment, escalation",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-integrations",
      "name": "Bi-directional system integration",
      "serviceType": "Native integrations with Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, Trello; custom integrations on deployment",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "CreativeWork",
      "@id": "https://heya.au/#deployment-ncm",
      "name": "Nelly, in-gallery AI agent at the National Communication Museum",
      "creator": {"@id": "https://heya.au/#org"},
      "locationCreated": {
        "@type": "Place",
        "name": "National Communication Museum",
        "address": {
          "@type": "PostalAddress",
          "addressLocality": "Hawthorn",
          "addressRegion": "VIC",
          "addressCountry": "AU"
        }
      },
      "datePublished": "2026",
      "about": "Visitor-facing AI agent for the AI Summit 2026 programme"
    },
    {
      "@type": "FAQPage",
      "mainEntity": [
        {
          "@type": "Question",
          "name": "What does Heya do?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Heya answers inbound business conversations and runs the operational follow-through across the customer's existing systems. Capabilities include administrative coordination, follow-up chase, and sales coordination, in addition to voice and messaging answering."
          }
        },
        {
          "@type": "Question",
          "name": "Is Heya only an AI receptionist?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "No. Receptionist behaviour is one capability inside a broader workforce. The product also covers administrative coordination, follow-up chase, and sales coordination work."
          }
        },
        {
          "@type": "Question",
          "name": "Is Heya Australian?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Yes. Heya Enterprises Pty Ltd is incorporated in Australia, headquartered in Melbourne, Victoria, and hosts customer data in Australian data centres."
          }
        },
        {
          "@type": "Question",
          "name": "Does Heya integrate with existing business systems?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Yes. Native integrations cover Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, and Trello. Custom integrations are built into bespoke deployments for proprietary or industry-specific systems."
          }
        },
        {
          "@type": "Question",
          "name": "How long does deployment take?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Heya is deployed through a co-design engagement with the practitioner team. Mid-market deployments typically go live within weeks of kickoff. Enterprise and regulated deployments follow a defined Align, Build, Launch path with managed onboarding and a quarterly review against committed outcomes."
          }
        },
        {
          "@type": "Question",
          "name": "Where is customer data stored?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "In Australian data centres. Sovereign deployment is available for organisations with strict regulatory requirements."
          }
        },
        {
          "@type": "Question",
          "name": "Does Heya replace licensed professionals?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "No. Heya coordinates around licensed and judgement-led work. In regulated industries Heya does not perform work that requires a licensed practitioner."
          }
        },
        {
          "@type": "Question",
          "name": "What public deployments are verifiable?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "The National Communication Museum's Nelly AI agent (Hawthorn, Melbourne, Victoria)."
          }
        }
      ]
    }
  ],
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    "version": "1.0",
    "last_modified": "2026-05-27",
    "review_cadence": "quarterly",
    "canonical_url": "https://heya.au/llm.json",
    "human_readable": "https://heya.au/llm.md",
    "directory_summary": "https://heya.au/llms.txt"
  }
}