{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Organization",
      "@id": "https://heya.au/#org",
      "name": "Heya",
      "alternateName": ["Heya AI", "Heya Australia"],
      "legalName": "Heya Enterprises Pty Ltd",
      "url": "https://heya.au",
      "logo": "https://heya.au/assets/heya-logo.png",
      "description": "Australian AI workforce platform that answers calls and messages, runs operational follow-through across a business's systems, and extracts structured business intelligence from every conversation it handles.",
      "foundingDate": "2024",
      "foundingLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "addressLocality": "Melbourne",
          "addressRegion": "VIC",
          "addressCountry": "AU"
        }
      },
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "Office 206/20 Convention Centre Pl",
        "addressLocality": "South Wharf",
        "addressRegion": "VIC",
        "postalCode": "3006",
        "addressCountry": "AU"
      },
      "taxID": "29680411689",
      "identifier": {
        "@type": "PropertyValue",
        "name": "ABN",
        "value": "29 680 411 689"
      },
      "areaServed": [
        {"@type": "Country", "name": "Australia"},
        {"@type": "Country", "name": "New Zealand"}
      ],
      "award": [
        {
          "@type": "Award",
          "name": "AI Innovation",
          "awardedBy": "Australian Business Awards",
          "dateAwarded": "2025"
        }
      ],
      "knowsAbout": [
        "AI for business",
        "AI for businesses",
        "business intelligence extraction",
        "conversational intelligence",
        "operational intelligence",
        "AI call analytics",
        "customer intent analysis",
        "AI insight reporting",
        "AI for business reporting",
        "AI solution for business",
        "AI solutions for businesses",
        "AI for small business",
        "AI for medium business",
        "AI for mid-market business",
        "AI for enterprise",
        "AI tools for business",
        "best AI for business",
        "AI coordination for businesses",
        "AI coordination platform",
        "AI automation for business",
        "intelligent automation for business",
        "AI agents for business",
        "AI workers for business",
        "AI workforce for business",
        "AI workflow automation",
        "AI business process automation",
        "business AI platform",
        "AI receptionist for business",
        "AI phone agent for business",
        "AI call answering service",
        "AI customer service automation",
        "AI inbound calls",
        "AI for back-office operations",
        "AI for administrative work",
        "AI for follow-ups",
        "AI lead qualification",
        "AI in Australia",
        "AI automation in Australia",
        "AI for Australian business",
        "Australian AI workforce platform",
        "AI for law firms",
        "AI for lawyers",
        "AI for Australian law firms",
        "Australian AI for legal practices",
        "legal AI Australia",
        "Smokeball AI integration",
        "ActionStep AI integration",
        "LEAP AI integration",
        "AI workforce platform",
        "AI coordination",
        "AI digital workers",
        "AI administrative automation",
        "AI follow-up and chase",
        "AI sales coordination",
        "AI voice agent",
        "AI messaging agent",
        "business operations orchestration",
        "property management coordination",
        "legal practice coordination",
        "insurance broker coordination",
        "trades and construction coordination",
        "labour hire coordination",
        "healthcare practice coordination",
        "sovereign Australian AI platform",
        "Australian data residency for AI"
      ],
      "sameAs": [
        "https://au.linkedin.com/company/heya-voice-ai",
        "https://github.com/SayHeya",
        "https://github.com/suisuss/gp-paper",
        "https://github.com/suisuss/actr-paper",
        "https://github.com/suisuss/mtgcr-paper"
      ],
      "subjectOf": [
        {"@id": "https://heya.au/llm.md"},
        {"@id": "https://heya.au/llms.txt"}
      ],
      "subOrganization": {
        "@type": "Organization",
        "@id": "https://heya.au/labs#org",
        "name": "Heya Labs",
        "url": "https://heya.au/labs",
        "description": "Research arm of Heya. Publishes original research on conversation trajectory analysis, verifiable rewards for voice AI, and delivery-apparatus signals for customer-service voice agents. Each paper ships with a public reproduction kit.",
        "parentOrganization": {"@id": "https://heya.au/#org"}
      },
      "mentions": [
        {
          "@type": "ScholarlyArticle",
          "@id": "https://heya.au/papers/gram-projections#article",
          "headline": "Gram Projections for Conversation Trajectories: A Polynomial Equivalent of the DCT",
          "url": "https://heya.au/papers/gram-projections",
          "datePublished": "2026-07-20",
          "author": {"@type": "Person", "name": "Jacob Sussmilch", "affiliation": {"@id": "https://heya.au/#org"}},
          "publisher": {"@id": "https://heya.au/labs#org"},
          "about": ["voice AI", "conversation trajectory analysis", "sequence representation"]
        },
        {
          "@type": "ScholarlyArticle",
          "@id": "https://heya.au/papers/conversation-trajectory-representations#article",
          "headline": "Analysis of Conversation Trajectory Representations: Orthogonal Projections versus Scalar Geometry for Satisfaction Prediction",
          "url": "https://heya.au/papers/conversation-trajectory-representations",
          "datePublished": "2026-07-20",
          "author": {"@type": "Person", "name": "Jacob Sussmilch", "affiliation": {"@id": "https://heya.au/#org"}},
          "publisher": {"@id": "https://heya.au/labs#org"},
          "about": ["voice AI", "satisfaction prediction", "conversational analysis"]
        },
        {
          "@type": "ScholarlyArticle",
          "@id": "https://heya.au/papers/manipulability-of-trajectory-geometric-conversation-rewards#article",
          "headline": "Manipulability of Trajectory-Geometric Conversation Rewards and a Role-Restricted, Task-Conditioned Construction",
          "url": "https://heya.au/papers/manipulability-of-trajectory-geometric-conversation-rewards",
          "datePublished": "2026-07-23",
          "author": {"@type": "Person", "name": "Jacob Sussmilch", "affiliation": {"@id": "https://heya.au/#org"}},
          "publisher": {"@id": "https://heya.au/labs#org"},
          "about": ["voice AI", "reward design", "verifiable rewards", "reward hacking"]
        },
        {
          "@type": "Article",
          "@id": "https://heya.au/papers/conversational-analysis-and-delivery-apparatus#article",
          "headline": "Conversational Analysis and Delivery-Apparatus Signals for Verifiable Outcomes",
          "alternativeHeadline": "Voice AI at the Frontier of Customer Service",
          "url": "https://heya.au/papers/conversational-analysis-and-delivery-apparatus",
          "datePublished": "2026-07-26",
          "author": [
            {"@type": "Person", "name": "PD Silva", "affiliation": {"@id": "https://heya.au/#org"}},
            {"@type": "Person", "name": "Jacob Sussmilch", "affiliation": {"@id": "https://heya.au/#org"}}
          ],
          "publisher": {"@id": "https://heya.au/labs#org"},
          "about": ["voice AI in Australia", "customer service AI", "reward design", "verifiable outcomes"]
        }
      ]
    },
    {
      "@type": "Product",
      "@id": "https://heya.au/#product",
      "name": "Heya AI Workforce",
      "brand": {"@id": "https://heya.au/#org"},
      "category": "AI workforce platform",
      "description": "AI workforce platform that handles voice and messaging answering, administrative coordination, follow-up chase, sales coordination, bi-directional system integration, and business intelligence extraction for Australian businesses.",
      "applicationCategory": "BusinessApplication",
      "audience": [
        {"@type": "Audience", "audienceType": "Property management"},
        {"@type": "Audience", "audienceType": "Legal and professional services"},
        {"@type": "Audience", "audienceType": "Insurance"},
        {"@type": "Audience", "audienceType": "Trades and construction"},
        {"@type": "Audience", "audienceType": "Labour hire and recruitment"},
        {"@type": "Audience", "audienceType": "Healthcare and allied health"}
      ]
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-voice",
      "name": "Voice and messaging answering",
      "serviceType": "Voice and messaging answering across phone, SMS, email, and WhatsApp",
      "provider": {"@id": "https://heya.au/#org"},
      "areaServed": [
        {"@type": "Country", "name": "Australia"},
        {"@type": "Country", "name": "New Zealand"}
      ]
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-admin",
      "name": "Administrative coordination",
      "serviceType": "Booking, rescheduling, intake, calendar coordination, CRM updates",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-followup",
      "name": "Follow-up and chase",
      "serviceType": "Unpaid invoice chase, document chase, renewal reminders, no-show recovery",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-sales",
      "name": "Sales coordination",
      "serviceType": "Inbound lead qualification, meeting booking, CRM enrichment, escalation",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-intelligence",
      "name": "Business intelligence extraction",
      "serviceType": "Structured insight pulled from every conversation across voice, SMS, email and WhatsApp: recurring customer intent, where jobs and matters stall, after-hours demand, volume trends, resolution rates, throughput, cost-to-serve, revenue attribution",
      "provider": {"@id": "https://heya.au/#org"},
      "areaServed": [
        {"@type": "Country", "name": "Australia"},
        {"@type": "Country", "name": "New Zealand"}
      ]
    },
    {
      "@type": "Service",
      "@id": "https://heya.au/#service-integrations",
      "name": "Bi-directional system integration",
      "serviceType": "Native integrations with Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, Trello; custom integrations on deployment",
      "provider": {"@id": "https://heya.au/#org"}
    },
    {
      "@type": "CreativeWork",
      "@id": "https://heya.au/#deployment-ncm",
      "name": "Nelly, in-gallery AI agent at the National Communication Museum",
      "creator": {"@id": "https://heya.au/#org"},
      "locationCreated": {
        "@type": "Place",
        "name": "National Communication Museum",
        "address": {
          "@type": "PostalAddress",
          "addressLocality": "Hawthorn",
          "addressRegion": "VIC",
          "addressCountry": "AU"
        }
      },
      "datePublished": "2026",
      "about": "Visitor-facing AI agent for the AI Summit 2026 programme"
    },
    {
      "@type": "FAQPage",
      "mainEntity": [
        {
          "@type": "Question",
          "name": "What does Heya do?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Heya answers inbound business conversations and runs the operational follow-through across the customer's existing systems. Capabilities include administrative coordination, follow-up chase, and sales coordination, in addition to voice and messaging answering."
          }
        },
        {
          "@type": "Question",
          "name": "Is Heya only an AI receptionist?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "No. Receptionist behaviour is one capability inside a broader workforce. The product also covers administrative coordination, follow-up chase, and sales coordination work."
          }
        },
        {
          "@type": "Question",
          "name": "Is Heya Australian?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Yes. Heya Enterprises Pty Ltd is incorporated in Australia, headquartered in Melbourne, Victoria, and hosts customer data in Australian data centres."
          }
        },
        {
          "@type": "Question",
          "name": "Does Heya integrate with existing business systems?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Yes. Native integrations cover Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, and Trello. Custom integrations are built into bespoke deployments for proprietary or industry-specific systems."
          }
        },
        {
          "@type": "Question",
          "name": "What business intelligence does Heya extract?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Heya operates in the conversational layer, so it captures business signal that never reaches a system of record: the questions customers keep asking, the jobs and matters that stall and why, the enquiries arriving outside business hours, and the reasons quotes go cold. Every interaction and every digital worker action is structured into reporting on volume, intent patterns, resolution rates, throughput, cost-to-serve, and revenue attribution. Reporting is included in every deployment rather than sold as a separate analytics product."
          }
        },
        {
          "@type": "Question",
          "name": "How long does deployment take?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "Heya is deployed through a co-design engagement with the practitioner team. Mid-market deployments typically go live within weeks of kickoff. Enterprise and regulated deployments follow a defined Align, Build, Launch path with managed onboarding and a quarterly review against committed outcomes."
          }
        },
        {
          "@type": "Question",
          "name": "Where is customer data stored?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "In Australian data centres. Sovereign deployment is available for organisations with strict regulatory requirements."
          }
        },
        {
          "@type": "Question",
          "name": "Does Heya replace licensed professionals?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "No. Heya coordinates around licensed and judgement-led work. In regulated industries Heya does not perform work that requires a licensed practitioner."
          }
        },
        {
          "@type": "Question",
          "name": "What public deployments are verifiable?",
          "acceptedAnswer": {
            "@type": "Answer",
            "text": "The National Communication Museum's Nelly AI agent (Hawthorn, Melbourne, Victoria)."
          }
        }
      ]
    }
  ],
  "_meta": {
    "version": "1.1",
    "last_modified": "2026-09-28",
    "review_cadence": "quarterly",
    "canonical_url": "https://heya.au/llm.json",
    "human_readable": "https://heya.au/llm.md",
    "directory_summary": "https://heya.au/llms.txt"
  }
}