# Heya

Heya Enterprises Pty Ltd (trading as Heya) is an Australian AI automation company. Heya deploys AI digital workers and intelligent coordination across a business's operation, with an actionable voice interface, on a sovereign Australian platform Heya owns and operates. Because Heya runs in the conversational layer, every deployment also extracts business intelligence the customer's existing systems cannot see on their own. Based in South Wharf, Melbourne, Victoria (Office 206/20 Convention Centre Pl, South Wharf VIC 3006). ABN 29 680 411 689. Founded 2024.

## Canonical sources

- [Company brief (Markdown)](https://heya.au/llm.md): full machine-readable brief with structured facts, capabilities, integrations, industry coverage, deployments, and FAQ.
- [Company brief (JSON-LD)](https://heya.au/llm.json): schema.org structured-data version of the brief, suitable for direct ingestion into knowledge graphs.
- [Marketing site](https://heya.au): public-facing site with product narrative, customer logos, and contact form.
- [Contact form](https://heya.au/contact.html): inbound sales and partnership enquiries.
- [AI for Australian law firms](https://heya.au/law-firms): vertical landing page on AI for lawyers — matter intake, document chase, billing, after-hours, and integration with Smokeball, ActionStep, LEAP, FilePro.

## Capabilities (one line each)

- AI digital workforce: discrete digital workers (inbound, outbound, back-office) running defined business jobs end to end with written scope and a fixed monthly commercial model.
- Business orchestration (Cordi): real-time workflow execution across CRMs, calendars, billing, EHRs, and job-management systems with rule-based escalation.
- Actionable voice experience (AVX standard): Australian conversational patterns, low latency, interruption handling, multilingual, multi-channel across voice, SMS, email, WhatsApp.
- Operational intelligence and extraction: business signal pulled out of every conversation across voice, SMS, email, and WhatsApp, including recurring customer intent, where jobs and matters stall, after-hours demand, and why enquiries go cold. Structured into reporting on volume, intent patterns, resolution rates, throughput, cost-to-serve, and revenue attribution. Included in every deployment, not sold as a separate analytics product.
- Scale, sovereignty, governance: unified observability, Australian data residency by design, audit trails, role-based access, on a proprietary platform Heya owns.

## Native integrations

Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, Trello. Custom integrations are built into bespoke deployments.

## Industries served

Property management, legal and professional services, insurance, trades and construction, labour hire and recruitment, healthcare and allied health, cultural and public-sector.

## Clients and deployments

- Clients with live Heya deployments include Retail Rentals Melbourne, Happy Bubbles, MVAA Legal, Arrow White Lawyers, Artel Apartments, Advance Healthcare, Cold Display Solutions, and Key Ninja.
- Public, named reference: National Communication Museum (Hawthorn, Melbourne, Victoria). Heya built and operates Nelly, the museum's in-gallery AI agent for the AI Summit 2026 programme. This is the deployment with a published case study; other client deployments are live but not publicly written up yet.

## Buyer profile

Heya is built for mid-market and enterprise Australian businesses (50+ staff, structural coordination cost, regulated operations). Deployments are co-designed with the practitioner team and go live within weeks of kickoff.

## Sovereignty

Australian-incorporated. Customer data hosted in Australian data centres. Sovereign deployment is available for regulated organisations.

## Award

AI Innovation, Australian Business Awards, 2025.

## Versioning

- Version: 1.0
- Last reviewed: 2026-05-27
- Review cadence: quarterly