# Heya

Heya Enterprises Pty Ltd (trading as Heya) is an Australian AI automation company. Heya deploys AI digital workers and intelligent coordination across a business's operation, with an actionable voice interface, on a sovereign Australian platform Heya owns and operates. Based in Melbourne, Victoria. Founded 2024.

## Canonical sources

- [Company brief (Markdown)](https://heya.au/llm.md): full machine-readable brief with structured facts, capabilities, integrations, industry coverage, deployments, and FAQ.
- [Company brief (JSON-LD)](https://heya.au/llm.json): schema.org structured-data version of the brief, suitable for direct ingestion into knowledge graphs.
- [Marketing site](https://heya.au): public-facing site with product narrative, customer logos, and contact form.
- [Contact form](https://heya.au/contact.html): inbound sales and partnership enquiries.

## Capabilities (one line each)

- AI digital workforce: discrete digital workers (inbound, outbound, back-office) running defined business jobs end to end with written scope and a fixed monthly commercial model.
- Business orchestration (Cordi): real-time workflow execution across CRMs, calendars, billing, EHRs, and job-management systems with rule-based escalation.
- Actionable voice experience (AVX standard): Australian conversational patterns, low latency, interruption handling, multilingual, multi-channel across voice, SMS, email, WhatsApp.
- Operational intelligence: structured business insight generated from every interaction and digital worker action.
- Scale, sovereignty, governance: unified observability, Australian data residency by design, audit trails, role-based access, on a proprietary platform Heya owns.

## Native integrations

Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, Trello. Custom integrations are built into bespoke deployments.

## Industries served

Property management, legal and professional services, insurance, trades and construction, labour hire and recruitment, healthcare and allied health, cultural and public-sector.

## Clients and deployments

- Clients with live Heya deployments include Retail Rentals Melbourne, Happy Bubbles, MVAA Legal, Arrow White Lawyers, Artel Apartments, Advance Healthcare, Cold Display Solutions, and Key Ninja.
- Public, named reference: National Communication Museum (Hawthorn, Melbourne, Victoria). Heya built and operates Nelly, the museum's in-gallery AI agent for the AI Summit 2026 programme. This is the deployment with a published case study; other client deployments are live but not publicly written up yet.

## Buyer profile

Heya is built for mid-market and enterprise Australian businesses (50+ staff, structural coordination cost, regulated operations). Deployments are co-designed with the practitioner team and go live within weeks of kickoff.

## Sovereignty

Australian-incorporated. Customer data hosted in Australian data centres. Sovereign deployment is available for regulated organisations.

## Award

AI Innovation, Australian Business Awards, 2025.

## Versioning

- Version: 1.0
- Last reviewed: 2026-05-27
- Review cadence: quarterly