Inbound
New-matter intake
First-call qualification, conflict pre-screen, facts and parties captured, and a Smokeball matter ready for the lawyer.
Live with Australian firms
AI Workers for Australian law firms. Matter intake, engagement-letter chase, document follow-up, conflict checks, billing, and after-hours. Natively integrated with Smokeball.
Live with MVAA Legal · Arrow White Lawyers · Native Smokeball · Australian data
Six job families. Each one runs as a discrete digital worker, on a fixed monthly commercial, with a written scope and a clear escalation to a human.
First-call qualification, conflict pre-screen, facts and parties captured, and a Smokeball matter ready for the lawyer.
Follow-up across call, SMS, and email until the costs agreement is signed and back in the file.
Pre-trial bundles, ID verification, client and counterparty documents. Chased, logged in the matter, escalated when stuck.
Enquiries checked against the conflicts register, briefed to the right partner, or declined with a referral note.
Aged-receivable chase with payment links, escalation triggers, and ledger reconciliation when funds clear.
Every after-hours call answered in an Australian voice that knows your firm and what to do with an urgent matter.
Conversations, documents, time entries, and matter updates land directly in the Smokeball file your team is already working in.
Custom integrations are built in for firms running a different stack.
Two-way write, not a nightly export. Heya updates Smokeball mid-conversation and reads back as soon as a practitioner makes a change.
Live with Australian firms
Every deployment commits to moving at least one of these.
Document chase, reminder calls, and after-hours triage stop pulling lawyer time. Your hourly cost-to-serve drops on every matter.
Intake doesn't stall when a paralegal is on lunch. Follow-ups don't stop when someone is in court. The capacity ceiling moves up.
Weekend and overflow calls land in Smokeball as qualified matters by Monday morning. Work that previously fell off the table now bills.
Heya runs a short Align → Build → Launch path with a named delivery lead. Mid-market firms go live inside a month from kickoff, with a quarterly outcome review baked in.