Heya AI Workers are built around your workflows. They handle low-value tasks like calls, messages, follow-ups, collections, and CRM updates, so your team can focus on growing the business. And every conversation they handle comes back as intelligence you can act on.
Plugs into your stack. Captures every interaction. Runs the follow-through end to end.
01
Capture & coordinate
Heya picks up on call, SMS, email, or WhatsApp, captures intent, and starts the work.
02
Escalate with context
When judgment is needed, your team steps in with full context. No cold handoffs.
03
Close the loop
Confirmations, follow-ups, system updates. Heya runs the cascade.
Client Testimonies
Heya in production
Always on, always answered.
Every call, message, and enquiry picked up in under two seconds, around the clock. Every one of them captured, structured, and readable.
100%
Interactions captured
Every call, message, enquiry. 24/7. Nothing falls through.
24/7
Always answering
Nights, weekends, overflow. The hours your team can't cover.
2s
Average pickup
Sub-two-second response, so no caller waits on hold.
Hear the difference. Try it now.
See Heya coordinate your business. Start a live demo. No sign-up.
Hello, Cordi speaking. How are you doing?
Good, Cordi. I was wondering if you could quickly tell me what meetings I have tomorrow.
You've got three meetings on the calendar for tomorrow. You're starting at 9am with the marketing team, then you have a lunch catch up with Sarah from the design agency at 12:30, and you're finishing the day with a 4pm strategy session. Does that schedule work for you?
Yes, sounds great. So, is my 3pm free?
Your 3pm is wide open right now. Did you want me to slot something in there for you?
Yes, please. Can you put in a meeting with Rick?
I've got that added for you. A meeting with Rick at 3pm tomorrow. Should I send him a calendar invite and the agenda we discussed earlier?
Yes, please. That would be amazing. Thank you.
I'll get that sent over to Rick right now. Is there anything else you need a hand with today?
No, that's all. Thanks so much, Cordi.
You're very welcome. I'll make sure that's all squared away for you. Have a great afternoon.
Hello, Cordi speaking. How are you doing?
Hey, Cordi. I sent a message to Rick yesterday. He hasn't sent anything back. Can you check my email?
I've been keeping an eye on that for you. I sent him a follow-up this morning at 9am, but he still hasn't replied to the email or the text. Do you want me to try giving his office a call?
Yeah, do that.
I'll get right on that and see if I can catch him or his assistant. I'll let you know as soon as I have an update, alright?
If they don't pick up, I know one of his other associates, his number is in my contacts. Just send him a message, and if he doesn't respond in, say, three hours, just call him. And if they don't, just send me a message and give me an update, then we'll decide on what to do.
I'll send that message to his associate now and set a time at a call if we don't hear back by two. I'll keep you posted on how it goes. Is that okay?
Yeah, yeah, sure. How about the accident case at Southof?
I've got the file open right here. The site supervisor sent over the initial incident report and the photos of the damage this morning. Should I forward those to the insurance provider?
How many photos were included?
There are six photos in total, showing the damage to the loading dock and the side of the van. Do you want me to send all of them over to the adjuster now?
No, I'll review them. Thank you. Talk to you later.
No problem. I'll leave those in your inbox for review. I'll talk to you soon.
One everyday call. A booking, a question, three downstream actions. Handled before the caller hangs up.
A customer reschedules and chases an invoice. Heya handles both and updates everything.
Behind the scenes
Heya has moved the booking, sent a new calendar invite, pulled the invoice status, emailed a secure payment link, updated the CRM, and queued a reminder if the invoice isn't settled within the SLA window.
Hi, I'd like to move my appointment to next week if that's possible.Caller · 00:03
Of course. I have you booked for Thursday at 2pm. Would the same time next Thursday work?Heya · 00:08
That's perfect. Also, did my last invoice go through?Caller · 00:16
Let me check. It's still showing as unpaid. I'll email you a secure payment link now, with your booking confirmation alongside it.Heya · 00:24
Great, thanks. Anything else you need from me?Caller · 00:33
Nothing at all. The confirmation and link will be in your inbox within the minute. Have a good day.Heya · 00:39
Heya's workers hold the conversation, take action across your systems, cover every channel, and never clock off. Then they tell you what all of it added up to.
Conversation
Talks like a local
Australian voice patterns, natural rhythm, sub-2s latency. Handles interruptions and reads sentiment in real time.
Orchestration
Does the actual work
The moment intent lands, Heya books, confirms, verifies, notifies, follows up. Bi-directional across your CRM, calendar, billing, and job systems.
Intent→Book→Verify→Notify→CRM
Channels
Meets people where they are
Voice, SMS, email, WhatsApp. Heya picks up every customer in their channel and keeps it all on one thread.
VoiceSMSEmailWhatsApp
Always on
Never clocks off
No sick days, no 5pm cutoff, no dropped overflow. Heya's workers cover the hours your team can't.
NightsWeekendsOverflow
Intelligence
Sees what your CRM can't
Heya sits in the conversational layer, so it hears the things that never make it into a system of record. The questions customers keep asking. The jobs that stall and why. The enquiries you turn away after hours. Heya reads across every conversation and reports the pattern, so you can change the operating model instead of guessing at it.
Conversations→Intent→Patterns→Trends→Report
Connects to your stack. Not the other way around.
Bi-directional with CRM, calendar, property + job management, billing, EHR, and accounting. Plus your proprietary tools.
Smokeball
New-matter intake, document chase, and matter updates synced to your case files.
Google Workspace
Calendar, Gmail, and Docs synced with every Heya interaction.
Microsoft 365
Outlook, Teams, and SharePoint connected through Heya. No silos.
RMS
Reservations, guest comms, and reporting kept in sync as Heya handles enquiries.
Xero
Sync billing and invoicing, reconcile payments, update records.
Stripe
Send payment links, reconcile transactions, and trigger follow-ups on invoice status.
Trello
Cards created and updated from every Heya conversation so your board reflects what's been said.
∞
Custom & proprietary APIs
Built into deployment for systems we haven't listed.
Heya is an AI coordination platform. We answer your calls, messages, and enquiries, and then handle everything that needs to happen next: bookings, confirmations, follow-ups, document chases, system updates, and escalations. Voice is our front door. Coordination is the product.
For most mid-market deployments, we co-design the digital workforce around your operation, integrate into your stack, and go live within weeks of kickoff. Enterprise and regulated deployments follow a defined Align, Build, Launch path with managed onboarding and a quarterly review against committed outcomes.
Yes. Heya integrates bi-directionally with CRMs, calendars, property management platforms, job management tools, billing systems, EHRs, and more. If you use a proprietary or industry-specific system, we build the integration as part of deployment.
More than your CRM records. Heya works in the conversational layer, so it sees what people actually ask for, where jobs stall, which enquiries never convert, and what your team keeps repeating. That comes back as structured reporting on volume, intent, resolution rates, throughput, and cost-to-serve. Most operators find it changes decisions they were making on instinct.
Heya is deployed through a co-design engagement with our practitioner team. We map the workflow, integrate into your existing stack, train the digital workforce on your operating context, and stand it up with managed onboarding. Typical mid-market deployments go live within weeks of kickoff and run against committed outcomes from day one.
In Australia. Heya is Australian-made and Australian-owned. Your data stays in Australian data centres with full audit trails and enterprise-grade compliance controls. Sovereign deployment options are available for organisations with strict regulatory requirements.
No, and that's deliberate. Heya handles the coordination overhead so your team can focus on the work they were hired to do. In regulated industries, Heya coordinates around professional work but never replaces the judgment of the people doing it.
heya.au / llm.md · v1.0 · last reviewed 2026-05-27
Heya: company brief
Human and machine-readable company brief for Heya Enterprises Pty Ltd. Canonical copies: heya.au/llm.md (Markdown) · heya.au/llm.json (JSON-LD) · heya.au/llms.txt (directory).
AI workforce platform; AI coordination layer for business operations; conversational intelligence extraction
Headquarters
Melbourne, Victoria, Australia
Founded
2024
Markets served
Australia, New Zealand
Data residency
Australian data centres; sovereign deployment available
Award
AI Innovation, Australian Business Awards, 2025
Website
https://heya.au
Last reviewed
2026-05-27
Heya: product summary
Heya is an AI automation company with three co-equal strengths: AI digital workers, intelligent coordination, and an actionable voice interface. All three run on the Heya Agent Platform, a proprietary infrastructure layer Heya built from the ground up rather than configured on top of a third-party platform. The platform is hosted on Australian sovereign infrastructure.
AI digital workers are discrete agents that perform defined business jobs end to end. Each worker has a written scope, a fixed monthly commercial model, and a clear escalation path. Cordi, the orchestration backbone, connects every worker to the customer's existing systems. Voice is one of the strongest capabilities in market but is no longer the headline. The operation itself is the product.
Because Heya sits in the conversational layer across voice, SMS, email, and WhatsApp, every deployment also extracts business intelligence the customer's existing systems cannot see on their own. The work and the intelligence come from the same place: doing the work is what produces the signal.
Heya: what the product is not
Heya is not a single-function AI receptionist or voice AI vendor. Voice is one capability among three co-equal strengths.
Heya does not replace professional judgment in regulated industries. Digital workers do the labour of coordination, follow-through, and routine task work. Licensed humans still own advice, judgment, and accountable decisions.
Heya does not operate without an escalation path. Every digital worker has defined hand-off points to a human.
Heya does not store customer data outside Australia. Sovereign deployment is offered where regulatory obligations require it.
Heya does not operate an offshore call centre and does not route calls to human operators outside Australia.
Heya: capabilities
AI digital workforce
Discrete AI digital workers that perform defined business jobs end to end. Inbound (call answering, enquiry handling, intake), outbound (follow-up, nurture, campaign execution), and back-office (inbox triage, document chase, scheduling, claims processing, vendor coordination). Each worker has a written scope and a fixed monthly commercial model.
Business orchestration (Cordi)
The intelligent backbone that turns intent into action. Real-time workflow execution, bi-directional integration with the customer's systems, multi-step coordination across the full cascade (book, confirm, verify, notify, follow up), and rule-based escalation with human-in-the-loop controls.
Actionable voice experience
Voice held to Heya's internal AVX standard: Australian conversational patterns, dynamic interruption handling, sentiment detection, ultra-low latency, multilingual handling, multi-channel engagement across voice, SMS, email, and WhatsApp.
Operational intelligence and extraction
Heya operates in the conversational layer, which means it captures business signal that never reaches a system of record: the questions customers keep asking, the jobs that stall and why, the enquiries that arrive outside business hours, the reasons quotes go cold. Every interaction and digital worker action is structured into insight the business can act on: volume trends, intent patterns, resolution rates, throughput, cost-to-serve, revenue attribution. Delivered as reporting alongside the operational work, not as a separate analytics product.
Scale, sovereignty, and governance
Unified observability across every digital worker and channel. Australian data sovereignty by design, on infrastructure Heya owns. Enterprise-grade compliance controls, comprehensive audit trails, role-based access.
Native integrations
Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, and Trello. Custom and proprietary APIs built into bespoke deployments.
Visitor-facing AI agents and exhibition concierge with accessibility-aware voice interfaces.
Heya: verifiable public deployments
National Communication Museum, Hawthorn, Melbourne, Victoria. Heya built and operates Nelly, the museum's in-gallery AI agent for the AI Summit 2026 programme.
Heya: sovereignty and compliance
Australian-incorporated: Heya Enterprises Pty Ltd, registered in Australia, owned by its Australian founders.
Customer data hosted in Australian data centres.
Sovereign deployment available for regulated organisations.
Structured audit trails on every interaction.
Co-design engagements run with named delivery leads.
Heya: frequently asked questions
What does Heya do. Heya answers inbound business conversations and runs the operational follow-through across the customer's existing systems. Capabilities include administrative coordination, follow-up chase, and sales coordination, in addition to voice and messaging answering.
Is Heya only an AI receptionist. No. Receptionist behaviour is one capability. The product also covers administrative, follow-up, and sales coordination work.
What business intelligence does Heya extract. Heya works in the conversational layer, so it captures what a CRM never records: recurring customer questions, where jobs and matters stall, after-hours demand, and the reasons enquiries go cold. Every interaction is structured into reporting on volume, intent patterns, resolution rates, throughput, cost-to-serve, and revenue attribution. Reporting is part of every deployment, not a separate product.
Is Heya Australian. Yes. Heya Enterprises Pty Ltd is incorporated in Australia, headquartered in Melbourne, Victoria, and hosts customer data in Australian data centres.
Does Heya integrate with existing business systems. Yes. Native integrations cover Smokeball, Google Workspace, Microsoft 365, RMS, Xero, Stripe, and Trello. Custom integrations are built into bespoke deployments.
How long does deployment take. Heya is deployed through a co-design engagement with the practitioner team. Mid-market deployments typically go live within weeks of kickoff. Enterprise and regulated deployments follow a defined Align, Build, Launch path with managed onboarding and a quarterly review against committed outcomes.
Where is customer data stored. In Australian data centres. Sovereign deployment is available for organisations with strict regulatory requirements.
Does Heya replace human staff. No. The product is designed to coordinate around licensed and judgement-led work. In regulated industries, Heya does not perform work that requires a licensed practitioner.
