Before arrival
Questions answered, bookings taken
Any hour, by phone or web chat. Unanswered calls become bookings in RMS.
Heya for serviced apartments
Heya works across the whole stay. Guests are looked after from before they arrive until after they leave. Staff have what they need before every conversation. Owners can see what's working and what's being missed.
Built into RMS Cloud · bookings, changes and extensions go straight into RMS
From the first question to the review after checkout, every step is handled and every booking lands in RMS.
Any hour, by phone or web chat. Unanswered calls become bookings in RMS.
Guests are verified, then sent their check-in instructions and access details.
Offered and booked after an availability check in RMS, if you opt in.
Feedback, a review invitation, and unhappy guests flagged to your manager.
Quick answers, a booking that just works, and someone who follows up after they leave.
Every handoff and callback comes with who, what and sentiment. Routine questions are handled, and follow-ups sit in one queue.
More direct bookings, less OTA commission, and revenue from extra nights and late checkouts.
Heya doesn't replace your team. It has their back.
What extra nights and late checkouts could add each month at your property.
Extra revenue
$0
per month, about $0 a year
An estimate from your inputs, not a promise. Your real take-up is what a pilot measures.
Every conversation is transcribed and summarised, so patterns show up on their own: when guests call, what they ask, and what keeps going wrong.
Daily and monthly reports show how the property is performing at a glance.
Signal your booking system was never built to capture.
No two properties run the same, so we're flexible.
A simple monthly rate that grows with you.
Pay only for occupied rooms, with a monthly cap.
A lighter flat fee when you're quiet.
Start small with an agreed measure of success.
Built alongside the properties that use it. We learn how you run, connect to RMS, test with your team, and grow from there.