A Sydney Electrician's Success Story : How one local business grew revenue by 150% while working less

For Jim Thompson, owner of Thompson's Electrical in Western Sydney, success came with a price: constant interruptions, missed calls, and 14-hour workdays. "I was either on the tools or on the phone – there was no in-between," Jim recalls. Until Heya changed everything.

The Challenge "As a tradie, you're constantly choosing between answering calls or finishing jobs. Every missed call was potentially hundreds of dollars lost, but stopping work to answer phones was killing my productivity. My wife was handling after-hours calls, and we barely saw each other."

The Transformation Implementing Heya created an immediate impact on Jim's business:

• Automatic booking and scheduling for new jobs

• Instant response to emergency call-outs

• Smart prioritization of urgent vs. routine work

• Automated follow-ups and customer confirmations

• Real-time dispatch coordination

The Numbers Tell the Story

• 150% increase in monthly bookings

• Zero missed emergency calls

• 95% customer satisfaction rate

• 4-hour reduction in daily phone time

• 100% response rate, even at 3 AM

Beyond Statistics "What really hit home," Jim explains, "was getting my life back. My digital team member handles everything – from quote requests to emergency calls – while I focus on the actual work. My wife's got her evenings back, and I'm home for dinner every night."

Key Improvements:

• 24/7 emergency call handling

• Automated appointment scheduling

• Instant quote requests processing

• Smart job prioritization

• Automated customer follow-ups

• Seamless calendar integration

Looking Forward Thompson's Electrical has since expanded from a one-man band to a team of five, with Heya managing their growing customer base. "We're doing more jobs with less stress. The system just scales with us – it's like having a super-efficient office manager who never sleeps."

The Bottom Line "Heya didn't just change my business – it changed my life. I'm working less, earning more, and finally have time for family. Best of all, my customers get better service than ever. It's a win-win."

Want to transform your trade business? See how Heya can help you achieve similar results.